By placing an order, you represent to us you are at least 21 years old and the person to whom you are directing delivery is at least 21 years old.

If there’s a specific date you need your wine to be shipped, please email us at info@therosehill.com or call us at 631.804.0367. With advance notice, we’re happy to change your ship date to ensure delivery.

All packages containing alcohol require an adult signature at the time of delivery. To ensure delivery, we recommend shipping to a business address.

Upon shipment, you’ll receive an email with tracking information. Our primary shipper is UPS. If you prefer a different shipping method, please contact us in advance.

The carrier will make three delivery attempts before returning the package to us.

If your wine is not successfully delivered and is returned to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.

If you receive wine that is damaged or flawed, we will happily assist you in exchanging your wine or we will issue a refund. 

We are unable to honor our guarantee for any wine shipped against our recommendations or that is not received successfully on the first delivery attempt.

If you receive a package that has been visibly damaged in transit, please contact us as soon as possible to arrange for an exchange or refund.